Sabre Contributor Business Analyst - Data Services in Vienna, Austria

Req ID: 44270

Job Family: Information Technology/Software Development

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Contributor Business Analyst - Data Services

Brief description of the primary purpose of this position:

Provide enhanced data service support for customers according to assigned objectives, priorities and deadlines. Ensure successive steps to resolve problems and deviations in compliance with instructions and established procedures. Manage day-to-day issues, provide guidance and consultation to customers. Analyse various key facts, coordinate and leverage activities with other teams as liaison to ensure successful resolution. On-site Support (travel availability).

Job scope/duties:

  • Data Services ticket handling (ticketing tool and phone calls), identification, resolution and escalation of critical issues and deviations, consultation and carry out advisory to customers.

  • NOTAM processing and evaluation, including restrictions building and proper data update.

  • Navigation data base maintenance, validation, consistency checking and reporting.

  • Flight planning consultation, benchmarking, inconsistency analyses and identification.

  • On-Site support activities.

Job Requirements

Required Education:

  • Flight Dispatcher license or equivalent certification/Airline Operations experience

Experience Required:

-Minimum 3 years with FPM, or 5 years as a Dispatcher / Flight Operation Officer

Business Skills:

  • Advanced computer software skills and deep aviation knowledge

  • Flight planning skills, Notams, deep understanding in AIPs, Aviation charting.

Personal skills:

-The candidate must be able to work as part of a global team. Excellent written/verbal communication skills, cool tempered and patient with aptitude in resolving issues are a must.

  • Exquisite manners in dealing with customers. Outstanding organizational and multitasking abilities are required.

Language skills:

-English (proficient required)

-German or other additional languages (Not required-will be considered as an advantage)

Preferred Competences:

-Experience in customer care or similar role will be an advantage

-Knowledge on SQL or any programming language will be an advantage

Other job requirements:

-Ability to work on rotating shifts and nights

-MS Office knowledge

-Availability to Travel (up to 20% of the working time)

We offer an attractive benefits package that is appropriate to your qualifications and experience. You have the possibility to positively influence your yearly income through your individual contribution. Salary payments according the applicable IT collective bargaining agreement, minimum level ST1/Regelstufe at € 2.898 monthly, overpayment depending on experience and skills.

We are looking forward to welcoming you, because we know you will make a great addition to our team. With your abilities. With your questions. And with your application!

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn