Sabre Manager - Digital Strategy in Sydney, Australia

Req ID: 45562

Job Family: Management

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Sabre Hospitality Solutions (SHS), a Sabre Holdings company, specializes in creating digital experience solutions exclusively for the hospitality industry. The company's unique approach to building successful online programs combines hospitality expertise, innovative Digital Marketing techniques, excellence in project based solutions and an emphasis on return on investment.

Key accountabilities:

  • Support the Australian/NZ Regional Sales and Account Management teams:

  • Serve as the subject matter expert for all Digital Experience products/services.

  • Identify opportunities and provide sales support to grow Digital Experience business.

  • Achieve expected levels of retention and revenue growth from upsells and cross-selling Digital Experience solutions to existing hotel customers.

  • Use a consultative approach to present and sell Digital Experience solutions to prospective hotel customers to meet Sales goal.

  • Own and manage the client relationship with a portfolio of hotel customers:

  • Serve as the customers’ first point-of-contact for their Digital Experience solutions.

  • Provide consultation to understand their businesses, target markets, needs and objectives and then confidently recommend digital marketing solutions to grow direct bookings.

  • Facilitate digital marketing product implementations and customer trainings.

  • Constantly review hotel customers’ digital marketing campaign performances, compare them to regional benchmarks and propose optimization recommendations to improve key performance metrics.

  • Analyze and interpret analytics and reports and lead customer review calls/meetings to provide monthly/quarterly program summaries and recommendations, ensuring the values of the digital marketing programs are conveyed and understood by hotel customers.

  • Keep up-to-date and share digital marketing trends and strategies.

  • Administration/Operation Tasks:

  • Execute on all Digital Experience acquisition programs including SEO, PPC and Online Media.

  • Administer routine account management/operational tasks including monthly billing, updating customer contact records, maintaining records of hotel accounts’ Digital Experience products/services and managing contract negotiations and renewals.

  • Develop and present E-business plans and assisting hotel customers with their annual budget planning process.

  • Carry out additional task/work as directed by management from time to time.

  • Reports into the Head of Digital Experience (Asia Pacific) or as advised

Location : We are flexible in terms of location (within AU)

Job Requirements

The ideal candidate would have:

  • 5+ years’ experience in Digital Marketing, either with a digital agency or client-side.

  • Proven track record in acquiring new business and successfully managing accounts.

  • Ability to provide consultation on the fly and to create and deliver bespoke pitches and presentations.

  • In-depth working knowledge of SEO, paid search/social campaigns, website optimization, analytics and other digital technologies.

  • Excellent communication, analytical, time management and organizational skills.

  • Knowledge and/or experience of the Australian local market is required and a strong interest in the hospitality industry would be highly desirable.

The right candidate should be able to:

  • Work in a fast paced, dynamic environment.

  • Report into a matrix organization – where flexibility and adaptability are necessary.

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

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