Sabre Associate TN API Support in Montevideo, Uruguay

Req ID: 44901

Job Family: Contact Center

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Under direct supervision,

  • Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.

  • Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.

  • Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.

  • This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.

  • Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.

Core Skills

  • Desire to work in a strategic problem-solving and customer management role

  • Excellent communication skills (written and verbal)

  • Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage.

  • Ability to absorb knowledge easily over a short period of time.

  • Attention to detail and ability to multi-task

  • Ability to work in a team environment

Job Requirements

Technical Skills

  • Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.

  • Experience in writing clear, concise and comprehensive technical documents and user guides.

Ideal candidate background

  • Students or fresh graduates in Computer Science, Engineering or a related subject.

  • Knowledge of web development/online programming languages.

  • Domain knowledge in travel distribution/agency operations would be advantageous but not essential.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

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