Sabre CTR Contrib Product Support in Istanbul, Turkey
Req ID: 44481
Job Family: Contact Center
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.
Sabre is a technology solutions provider to the global travel and tourism industry. We offer a broad range of technology solutions including data-driven business intelligence, mobile, distribution and Software as a Service (SaaS) solutions that are used by travel suppliers (airlines, hotels, car rental outlets, railways, cruise lines and tour operators) and travel buyers (travel agencies, travel management companies and corporate travel departments) to plan, market, sell, serve and operate their businesses.
Headquartered in Southlake, Texas, USA, Sabre serves our customers through cutting-edge technology developed in six facilities located across four continents. The company operates three businesses: Sabre Airline Solutions, Sabre Hospitality Solutions®, and Sabre Travel Network.
For our office in Istanbul, Sabre is looking for a Product Support Specialist.
•Monitor and troubleshoot Agency’s Sabre red workspace related issues
•Contact second level support if necessary
•Installation of Sabre Red Workspace platform and issue fixes
•Work according to the standard operating procedures defined by Sabre
•Share weekly reports with your department’s manager
•Identify and implement innovative solutions that helps to improve the operational efficiency
•Support Customers after working hours on the phone
Minimum bachelor degree required at related field
Minimum 3 year’s experience in related position’s
Intermediate oral and written communication level in English
Problem solving, analytic and quick & correct thinking decision making
Dictation is smooth, Communication and empathy is strong
Friendly, Human relationships strong, Persuasive
Experience in the installation of software applications
Proactivity, responsibility, collaboration and teamwork
Multi-tasking work capabilities
Ability to research and learn new technologies
Result-oriented, capable of planning and tracking work
Flexible working hours
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Career Position: [[customString1]]
Hiring Manager: Dilek Apturahman
Recruiter: Olga Stepanov